Return & Shipping Policy

At C3 Grading, we take every possible step to ensure your cards are graded accurately, packaged securely, and shipped quickly. Your satisfaction and trust are extremely important to us. Below you’ll find our full return and shipping policy for your reference.

Shipping Policy

Processing Time:
All orders are processed within 2–3 business days after grading is completed and payment is confirmed. In most cases, your slabs will be shipped within 24 hours of finalizing your order.

Shipping Methods:
We ship using tracked and insured services through major carriers such as USPS, UPS, or FedEx. The shipping method will be determined by the size and value of your order. Once shipped, you will receive a tracking number via email or through your account dashboard.

Packaging Standards:
We use a multi-step packing process to ensure your slabs arrive in perfect condition. Each slab is bagged, bubble wrapped, bundled securely, and placed in custom-fitted shipping boxes. The entire package is then double-wrapped and shipped in a protective mailer or box. We take packaging seriously — your slabs will not move around during transit.

Shipping Insurance:
All shipments include insurance coverage up to the declared value of your cards. If you would like additional insurance, please let us know before your order ships.

Return Policy

Because grading is a service based on subjective expert evaluation, we do not accept returns for graded cards based on dissatisfaction with the grade. However, if there is an issue caused by an error on our end — such as a mislabel, case damage during shipment, or the wrong card being returned — we will take immediate corrective action.

✅ Return Eligibility

You are eligible for a return or replacement if any of the following apply:

• Your slab arrived damaged in transit (cracked case, scratched inner label, etc.)
• There is an error on the label (wrong name, year, set, or grade notation)
• You received the wrong item
• Your card was lost or significantly delayed in transit due to a confirmed carrier issue

To qualify for a return or replacement, you must notify us within 7 days of receiving your order, with clear photos of the issue and your order number. Contact us at [Insert your email] with subject line: Return Request – Order #[YourOrderNumber].

Return Instructions

If your return is approved, we will provide a prepaid return label. Please securely repackage the affected item(s) and drop off at your nearest shipping center. Once we receive and inspect the item, we will either re-case the card, issue a corrected label, or send you a full replacement. If a replacement is not available, we will issue a refund or credit at our discretion.

Turnaround Time for Returns

Once your return is received, please allow 3–5 business days for inspection and processing. We'll keep you updated throughout the process.

Zero Tolerance for Fraudulent Claims

C3 Grading uses high-resolution scanning, slab serial tracking, and packaging documentation for every order. Fraudulent claims or intentional misuse of the return policy will result in account suspension and potential legal action.

Questions?

We’re here to help. If you have any concerns about your order, reach out to our support team at [Insert Contact Info] or use our live chat system during business hours.

Thank you for choosing C3 Grading — where transparency, quality, and care come first.